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Lawrence Presbyterian Manor Receives 2019 Customer Experience Award from Pinnacle Quality Insight

Lawrence Presbyterian Manor Receives 2019 Customer Experience Award from Pinnacle Quality Insight

Lawrence Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.

The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Lawrence Presbyterian Manor received the award for independent living.

Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories.

“The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Christie Patrick, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.”

Lawrence Presbyterian Manor achieved best in class ratings, qualifying for the award in the categories of admission process, meeting individual needs and quality of food on skilled nursing satisfaction surveys. Independent living residents ranked them in the top 15-percent for dining services.

Through Pinnacle Quality Insight’s monthly phone surveys, Lawrence Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 43-year emphasis on ensuring the individual needs of every resident are met.

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