Lawrence campus shares customer service survey responses

Lawrence Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Lawrence Presbyterian Manor residents and their families gave the community high scores in demonstrating dignity and respect, and ease of the admissions and move-in processes. Residents and families also indicated a high willingness to recommend the campus to others.

“I recommend [Lawrence Presbyterian Manor] all the time,” one respondent said. “The staff, all the employees, are very nice and polite and courteous and dependable. All the residents are friendly, and I just think it’s great! Most important is just feeling like I belong here. I would like to think it’s home.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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