Lawrence Presbyterian Manor announces customer service survey results

Lawrence Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2021 and June 2022, Lawrence Presbyterian Manor residents and their families gave the community high scores for providing safety and security, showing dignity and respect as well as for the professional therapy and the move-in process.

“It’s become another family for us,” said one resident. “It’s a community. It’s just friendships now. Our needs have been met all along the way.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.