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Lawrence Presbyterian Manor shares customer service survey responses

Lawrence Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Lawrence Presbyterian Manor residents and their families gave the community high scores the move-in process and the personal care the community provides.

“I think they’re friendly,” said one resident. “They try to help you if you have any questions or problems; they do listen to you.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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