Lawrence Presbyterian Manor shares customer service survey responses
Lawrence Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between August 2021 and September 2022, Lawrence Presbyterian Manor residents and their families gave the community high scores for providing safety and security, showing dignity and respect as well as for the professional therapy.
Residents also said they’d recommend the community to others. “I would tell them they’d find the people are all pleasant,” said one resident. “The employees are dedicated to getting things done.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.